Plans and pricing for Relevia Agents
Every plan includes everything. The only difference is how many credits you get each month.
Every plan starts with a call: we go over your operation and set up your account and your WhatsApp Business with you. After evaluating your business, we may offer you a free trial period. Prices in Mexican pesos (MXN), VAT included.
What is Relevia Agents?Basic
For small businesses getting started
MXN, VAT included
1,200 credits per month
+ 30 Playground credits
$0.79 per credit
Base price
Up to 1,200 agent replies per month
Plus
For growing businesses
MXN, VAT included
4,500 credits per month
+ 100 Playground credits
$0.44 per credit
You save 44% compared to Basic
Up to 4,500 agent replies per month
Premium
For companies that want it ALL
MXN, VAT included
12,000 credits per month
+ 300 Playground credits
$0.33 per credit
You save 58% compared to Basic
Up to 12,000 agent replies per month
Everything included, on every plan
No feature costs extra or is held back for a bigger plan.
- An agent with its own personality and tone, trained on your menu and your FAQs
- Replies in whatever language each customer writes in
- Appointment booking, orders, file sending, location, arrival alerts and events with invitations
- Several WhatsApp numbers and branches in one dashboard
- Your WhatsApp Business stays on your phone; contacts and history imported
- Your team replies from the dashboard without using credits and takes over whenever they want
- Utility and marketing messages to reach customers outside the 24-hour window
- Automatic appointment and event reminders
- A Playground to test the agent before publishing it, with separate credits
- Alerts at 80% and 95% of usage and an adjustable extra margin
- Agent usage and activity in the dashboard
How do credits work?
Every agent action has a fixed cost in credits. Utility and marketing messages cost more because Meta charges for every template it delivers.
- 1 credit
Automatic reply from the agent
Every reply the agent sends to a customer. If the reply goes out as several messages in a row, it counts as one.
- 1 credit
Automatic reminder or alert
Appointment and event reminders the system sends for you.
- 2 credits
Utility message
A non-promotional template the customer asked for or needs: order confirmation, payment reminder, delivery notice. It lets you message them even when the conversation has been closed for more than 24 hours.
- 5 credits
Marketing message
A promotional template: offers, news, invitations, greetings or winning back a customer who stopped writing.
- 0 credits
Messages from your team in the dashboard
When someone from your business replies from the dashboard, it doesn't use credits.
If you get close to the limit, we let you know at 80% and 95% of your credits. You can turn on an extra margin (10% by default, adjustable up to 50%) to finish the month without interruptions.